YMH

Terms of use

REMINDER: THIS AGREEMEN CONTAINS A BINDING ARBITRATION PROVISION AND A WAIVER OF CLASS ACTION. IT AFFECTS YOUR LEGAL RIGHTS, AS DETAILED IN THE SECTION BELOW ON ARBITRATION AND CLASS ACTION WAIVER. PLEASE READ THE FOLLOWING INFORMATION CAREFULLY.

PLEASE BE ADVISED THAT YOUR USE AND ACCESS TO THE PLATFORM (AS DEFINED BELOW) IS SUBJECT TO THE TERMS BELOW; IF YOU DO NOT AGREE TO ALL OF THE TERMS BELOW, YOU MAY NOT USE OR ACCESS THE PLATFORM IN ANY MANNER.

 

Acceptance of Terms

 

These Terms of Service (“Terms”) form a legally enforceable contract between you and  ( “we,” “us,” or “our”) is a trademark of  . The terms “user,” “you,” and “your” refer to the person or entity who utilizes  ‘s websites, applications (if any), and other services (collectively, the “Platform”). These Terms govern your use of the Platform, save in your capacity as an consultant or in an application to operate as an Expert, which is controlled by consultant Agreement.

Through using and otherwise accessing the Platform, or by clicking to accept or agree to these Terms, you (1) accept and agree to these Terms, (2) consent to the collection, use, disclosure, and other handling of information as described in our Privacy Policy, and (3) agree to follow all rules, policies, and disclaimers posted on the Platform or that you are notified about.

All references to “you” or “your” relate to the person who accesses, uses, and/or engages in any way on the Platform, as well as their heirs, assigns, and successors. If you use the Platform on behalf of a business, you represent and warrant that you have the authority to bind that business, that your acceptance of the Terms will be deemed an acceptance by that business, and that “you” and “your” refer to that business, its directors, officers, employees, and agents.

 

The Platform

 

The  Platform is an online platform that links customers with experts for informational and instructional purposes.  provides information or education that is within consultants’s area of competence, and  provides advice or professional services to Customers, who uses its services by getting consultations.  employs and/or represents experts.

EMERGENCY QUESTIONS AND CRISIS SITUATIONS (especially those involving medical or mental health difficulties) should not be directed to the Platform but should instead be referred to certified specialists promptly by phone or in person. The Platform is not the right place to deal with these kinds of issues.

 hires third-party service providers to carry out the above-mentioned verifications. The verification findings are only as accurate as the information submitted to and by the third-party verification service at the time the information was provided to and by the third-party verification service.  cannot and does not represent, warrant, or guarantee an Expert’s claimed identity, nor can it or does it represent, warrant, or guarantee the authenticity or accuracy of User credentials or identities, or information given by Users, including Experts. You agree that  is not responsible for any losses or damages incurred as a result of your reliance on the information or content provided on website.

Customers should only use the answers Experts provide on the Platform for basic information, not as a replacement for in-person evaluation or particular professional (medical, legal, veterinary, tax, financial, etc.) advice. Consultants in the mental health area, for example, will only provide mental health knowledge and will not give legal advice or recommend a specific course of action to a Customer. Consultants do not aim to develop, and do not form, attorney-client or doctor-patient relationships with Platform users by answering questions. Depending on your region and information often acquired through in-person examinations or visits, the laws, regulations, other governing authorities, standards, practices, and procedures that apply to your specific question may change. Some experts are only licensed, certified, schooled, hired by, or have experience in specific jurisdictions. 

 

Modification of Terms or Platform

 

 reserves the right, at its reasonable and exclusive discretion, to change or amend these Terms at any time. You are responsible for assessing and familiarizing yourself with any such changes. If we determine that a change to the Terms is material in our sole discretion, we will notify you as required by law. You accept the Terms as modified if you continue to use the Platform after they have been modified. You must stop using the Platform if you do not agree to the modifications.

 reserves the right, with or without warning, to modify, stop, discontinue, or terminate the Platform or associated services (or any part thereof) at any time. You agree that  will not be liable to you for any change, suspension, or discontinuance of the Platform, except for payments or refunds expressly available to you under these Terms (or as required by law).

 

Prohibitions

 

As a Platform User, you undertake not to use the Platform for any purpose that is unlawful or forbidden by these Terms, or for any other purpose that  has not reasonably intended. As an example, but not as a limitation, you agree not to:

Manipulate, undermine, or disrupt the integrity of any User or other feedback ratings, reports, or systems on the Platform, including but not limited to filing false reports about other Users, directly or indirectly.

On the Platform, establish a professional-client relationship;

Use the Platform for plagiarism or cheating in an academic setting in any situation;

Use any automated tools to lock queries that have been posted on the Platform automatically;

Any federal, state, or municipal law, statute, ordinance, regulation, or ethical code is violated;

Engage in any conduct that is harmful to you;

Engage in any defamatory, commercial libelous, unlawfully threatening, or harassing behavior;

Submit any content that contains viruses, Trojan horses, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information; 

Solicit or otherwise request personal information from Users other than information strictly necessary to use the Platform for Platform purposes, unless expressly authorized by;

Scrape, connect directly, monitor, index, frame, link, or copy any online content by using any robot, crawlers, scraper, web crawler, or any technique of access other than manually accessing the Platform through a browser or accessing the Platform through any approved mobile application, application programming interface, or client application;

Decompile, reverse engineer, or otherwise seek to get the Platform’s source code, underlying ideas, or knowledge;

Violate any Platform robot exclusion headers, if applicable, or bypass or circumvent any other mechanisms in place to prevent or limit access to the Platform;

Engage in any behavior that might put us in violation of a law, statute, ordinance, or regulation;

Without our prior written consent, resell or make any commercial use of our system or the material on the Platform, including personal information;

Provide information about  on any other websites unless you specifically note that your statements are not made on behalf of  and have not been approved by it;

Use the Platform in a way that violates or facilitates violations of these Terms, any other agreement or guidelines that govern use of the Platform, or attempt to do any of the foregoing directly or indirectly; 

Falsely imply  ‘s endorsement, partnership, or otherwise mislead others as to your affiliation with  .

Advertise or solicit an expertise not related to or appropriate for the Platform, including, but not limited to, promotes or offers Ponzi schemes, junk mail, spam, chain letters, pyramid schemes, affiliate marketing or unsolicited commercial content, discount cards, credit counseling, online surveys or contests, raffles, prizes, bonuses, or any other use not specifically intended by the Platform; 

Recruit, solicit, or contact in any form consultants or Customers for employment or any other use not specifically intended by the Platform; 

Access the Platform or content in order to build a similar or competitive website, product, or service.

You understand that violation of these rules or Terms more generally may result in the termination of your access to our website and services in general. further reserves the right to report unlawful activity to law enforcement or other regulatory authorities.

You further acknowledge and confirm that  has the right, but does not have any obligation, to observe the use of the Platform and verify information provided by our Users.

 

Notice and Procedure for Making Claims of Copyright Infringement

 

 may disable and/or terminate use of users who infringe on the intellectual property of others in suitable circumstances and at its discretion. Please follow the methods in  ‘s Copyright Policy if you believe your copyright or the copyright of a person on whose behalf you are authorized to act has been infringed.

 

Payments and costs

 

Payment Information. When you give payment information, you represent and declare that it is accurate, and that you are authorized to use the payment method supplied for any payments due. If your payment card information changes or expires, we may get or receive updated payment information from your payment provider, including your card number, expiration date, and CVV (or equivalent). 

Remember that there is a 10-minute free consultation period; after that, each minute will be considered at the previously established pricing. If you want to continue, you can do so by providing us your credit card information or emailing us, and paying for the consultation, which is the same as letting us know you want to continue.

Costs are generally displayed in a variety of currencies, including USD, GBP, EUR, INR, IDR, SGD, JOD, TZS, AZN however more currencies may be displayed on the site. Visa and MasterCard are the only credit cards accepted.

Any of the selected consultors will touch consumers via Zoom or FaceTime or somewhere other than, and chat/consultation will begin for the time they are assigned, which they choose together, via email or other alternative options. A buyer must order therapy online – and pay for it on the website.

 

Refund and Cancellation Policy

 

We may suspend or cancel your access to the Platform or your usage of mental health consultations services if you do not pay any fees when they are due (for example, due to credit card expiration or insufficient funds). We also reserve the right to pursue any sums owed to us in connection with your use of the Platform that you do not pay.

If you do not receive your consultation within 48 hours of placing your order, you may obtain a refund by emailing us within 14 days of placing your order at support@yrmentalhealth.com. Within 14 days or a few days more, refunds in the amount of the payment will be issued to the card used to make the purchase.

 

Proprietary Rights and Limited License

 

 and its licensors own all rights, title, and interest in and to the Platform, and will continue to do so.  and its licensors own all of the items contained therein, including, without limitation, software, pictures, text, graphics, drawings, logos, patents, trademarks, service marks, copyrights, photos, audio, videos, music, and all intellectual property rights associated thereto. Copyright, trademark, and other laws in England and other nations protect the Platform.

You acknowledge that  and others developed, compiled, prepared, revised, selected, and arranged the Platform using methods and standards of judgment developed and applied over a significant period of time, effort, and money, and that the Platform is valuable intellectual property of  .  Nothing in this Agreement gives you the permission to use the  name or any of the  trademarks, logos, domain names, or other unique brand aspects unless  expressly allows to do so. Any other trademarks, service marks, logos, trade names, and proprietary designations are the property of their respective owners.

 offers you a non-transferable, non-exclusive, revocable, limited license to access and use the Platform in exchange for your complete and ongoing compliance with these Terms. All rights expressly given to you by these Terms are reserved by us.

 

Feedback

 

By mailing us any feedback, opinions, questions, or suggestions about  ,the Platform, or us (collectively, “Feedback”), you ‘ll ensure that (a) you have the permission to report the Feedback, (b) the Feedback does not infringe on the rights of any other person or entity, and (c) your Feedback does not contain any confidential or proprietary information of any third party or parties. By sending us any Feedback, you also (i) agree that we have no express or implied obligation of confidentiality with respect to the Feedback, (ii) acknowledge that we may already be considering or developing something similar to the Feedback, (iii) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute, and sublicense the Feedback, and (iv) irrevocably waive, these Terms, or your participation in the Platform are terminated, this Feedback section will persist.

 

Third Party Links & Services

 

Links to other sites, applications, or resources may be provided by the Platform or third parties. You acknowledge and agree that  is not responsible for the availability of such external sites, applications, or resources, and that  does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources because  has no control over them. You further understand and agree that  will not be liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with the use of or reliance on any such material, products, or services accessible on or through any such site or resource.

THE USER IS RESPONSIBLE FOR EVALUATING THE ACCURACY AND COMPLETENESS. AND THE RELIABILITY OF ANY OPINION, ANSWER, OR OTHER CONTENT OBTAINED THROUGH THE PLATFORM, FROM THIRD PARTIES, OR FROM A LINKED PLATFORM. IN THE EVALUATION OF ANY SPECIFIC OPINION, ANSWER, PRODUCT, SERVICE, OR OTHER CONTENT, PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE.

 

Duration and Termination of Agreement

 

Duration. The agreement embodied in these Terms between you and  begins when you visit the Platform (for example, to get a consultation) and continues until either you or we cancel the relationship in accordance with these Terms.

Customer cancellation. Customers may cancel  agreements at any time and for any reason by sending a written notice to support@yrmentalhealth.com. Terminations are usually effective thirty (30) business days after we receive your termination notification. Any fees owed as of the termination date will be paid in accordance with the Terms. 

 reserves the right to change or cancel any portion or all of the Platform, as well as to restrict, suspend, at any time, with or without warning, for any or no reason. 

Survival. The provisions of Sections 2, 4, 6, 7, 8, 10, 11, 14, 16 and 17 of these Terms, as well as any other provisions necessary to carry out those requirements, will survive termination.

 

Indemnity and Release

 

You consider releasing and hold  , its parents, subsidiaries, associates, and agents, as well as the deputies, directors, employees, shareholders, and legislators of any of the foregoing entities, harmless from and against any and all losses, liabilities, expenses, damages, costs (including lawyers’ fees and court costs), claims, actions, inquiries, or investigations of any kind arising out of or resulting from your use of the service.  reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to your indemnification, and you agree to cooperate with  in such a case.  reserves the right to assume sole defense and control of any matter otherwise subject to indemnification by you, at its own expense, and you agree to cooperate with  in such defense.

You agree to release  , its officers, employees, agents, and successors from any and all claims, demands, and damages of any kind or character, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way linked to such disputes and/or our Platform. 

 

Disclaimers

 

We will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Platform, and neither  nor its licensors or suppliers make any representations or warranties regarding any content contained in or accessed through the Platform. We (and our licensors and suppliers) make no guarantees or representations about Platform suggestions or recommendations. Platform and services provided or offered through the Platform (whether or not in accordance with such recommendations and suggestions) are given “AS IS” and without any warranty from  or others.

YOU UNDERSTAND AND AGREE THAT  HAS NO OBLIGATION, BUT RESERVES THE RIGHT TO (A) MONITOR, REVIEW, AND/OR REMOVE ANY AND ALL OF ITS MATERIAL FOR ANY REASON; OR (B) CONDUCT IDENTITY VERIFICATION, BACKGROUND CHECKS ON ANY USER FOR ANY PERMISSIBLE PURPOSE.  (AND ITS LICENSORS AND SUPPLIERS) PROVIDE THE PLATFORM AND CONTENT ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE PLAT NO ADVICE OR INFORMATION OBTAINED FROM  OR THROUGH THE PLATFORM, WHETHER ORAL OR WRITTEN, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER PLATFORM USERS AND MEMBERS, AS WELL AS WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR PLATFORM USE, INCLUDING BUT NOT LIMITED TO ANY USER. YOU UNDERSTAND THAT  MAKES NO ATTEMPT TO VERIFY EXPERTS’ OR CUSTOMERS’ STATEMENTS.  MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE BEHAVIOR OF PLATFORM USERS OR THEIR COMPATIBILITY WITH CURRENT OR FUTURE PLATFORM USERS. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER PLATFORM USERS AND OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR PLATFORM USE, SPECIFICALLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON.  EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY USERS OR THIRD PARTIES.  SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER’S RELIANCE ON INFORMATION OBTAINED THROUGH THE PLATFORM, FROM THIRD PARTIES (SUCH AS EXPERTS OR OTHERS) OR A LINKED PLATFORM, OR USER’S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A THIRD PARTY OR A LINKED SITE, OR USER’S THE USE OF THIS PLATFORM IS DONE SOLELY AT THE RISK OF THE USER.

NO ADVICE OR INFORMATION OBTAINED FROM  OR THROUGH OR FROM THE PLATFORM, WHETHER ORAL OR WRITTEN, SHALL CREATE ANY WARRANTY.

THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU BECAUSE SOME REGIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS.

 

Limitation of Liability

 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW,  , ITS SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, JOINT VENTURERS, CONSULTANTS, AND OTHERS SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES OR LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, GOODWILL, WORK STOPPAGE, RESULTS ACCURACY, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE DAMAGE LIMITATION SET FORTH ABOVE IS A FUNDAMENTAL ELEMENT OF THE BARGAIN BETWEEN US AND YOU. WITHOUT SUCH LIMITATIONS, THIS PLATFORM AND THE INFORMATION WOULD NOT BE PROVIDED. IN NO EVENT WILL OUR LIABILITY, AS WELL AS THE LIABILITY OF OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES, EXCEED ANY AMOUNT, IN THE AGGREGATE, GREATER THAN (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO  IN CONNECTION WITH THE PLATFORM IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE APPLICABLE CLAIM. THE DAMAGE LIMITATIONS SET FORTH ABOVE ARE ESSENTIAL TO  ‘S DECISION TO ENTER INTO THE AGREEMENT BETWEEN  AND YOU AND ARE MATERIAL TO  ‘S DECISION TO ENTER INTO THE AGREEMENT BETWEEN  AND YOU. THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES IS PROHIBITED IN SOME REGIONS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

 

Solving possible problems that may arise

 

PLEASE READ THIS PART SERIOUSLY AS IT MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR ABILITY TO FILE A COURT APPEAL.

If you have a disagreement with  , or if  has a disagreement with you, and the disagreement cannot be addressed informally, the disagreement will be decided on an individual basis in line with the following provisions:

1. Initial Dispute Resolution

Any complaints you may have about the Platform can be addressed by our Support Department via our email address: support@yrmentalhealth.com. Most issues may be resolved swiftly and to the satisfaction of our users by us. The parties will utilize their best efforts to resolve any dispute, claim, query, or disagreement through this process, as well as engage in good faith talks, which will be a condition of either party starting a lawsuit. 

If the parties cannot achieve an agreement within 30 days after the start of informal dispute settlement under the Initial Dispute Resolution clause, either party may apply to region/country court as the sole way of resolving claims, subject to the terms outlined below.

2. Exception – Litigation of Intellectual Property and Small Claims Court Claims

Regardless of the parties’ decision to resolve all disputes through court processing, either party may file a lawsuit in state or federal court to protect its intellectual property rights (“intellectual property rights” includes patents, copyrights, moral rights, trademarks, and trade secrets, but excludes privacy and publicity rights). Alternatively, either party may choose to have disagreements or claims settled in a small claims court if they fall within that court’s jurisdiction. Either party may seek a declaratory judgment or other equitable relief in a court of competent jurisdiction to determine whether a party’s claims are time-barred, or bring a claim in small claims court in your state and county of domicile. A party’s right under this agreement is not waived by seeking such relief.

3. Changes to this Section.

Any modifications to the substance of this Section will be given 30 days’ notice by
 . On the 30th day, the changes will take effect. If you continue to use the Platform after the 30th day, you agree to be bound by the updated clause for any unfiled claims about which
 is unaware.

 

General

 

The Complete Agreement. These Terms (as well as any additional terms, contracts, rules, and conditions that  may post on the Platform), the Privacy Policy, and, if applicable, the Expert Agreement, are the entire agreement between you and  with respect to the Platform, and supersede any prior agreements, oral or written, between you and  , and in the case of a conflict between this Agreement (or later versions of this Agreement) and other Agreements, latest terms of Agreement will take precedence.

Assignment.  has the right to assign the Terms to any other business it chooses, with or without notification to you. You may not assign the Terms to anyone else for any reason, including but not limited to the fact that your interactions with other Platform users, pricing, and fraud procedures are all predicated on individual usage.

Section headings. The section headings in the Terms are merely for the parties’ convenience and have no legal or contractual significance.

The Statute of Limitations is a legal term that refers to the period of time You agree that, regardless of any legislation or law to the contrary, any claim or cause of action arising out of or related to the Platform or the Terms must be brought within one (1) year of the occurrence of the claim or cause of action, otherwise it will be irrevocably barred. 

Notice.  may offer notice to you via any reasonable means of contact to advise you of the information given. You agree that all notices, disclosures, and other communications that we send you electronically will meet any legal requirement that they be in writing or delivered in a specific manner. You acknowledge that you have the ability to store such electronic communications in a way that allows you to access them in their original form. A general notification on the Platform or an email to the email address are two examples of such communication.

 

Contact Us

 

If you have questions about these Terms, please contact us in writing through
 ‘s email: support@yrmentalhealth.com.